Call for bookings today
07870 472 448
Twitter
experiencesimg

Terms and conditions

Copyright

All the content provided on this site is the property of Freewave Surf Academy or its suppliers, and is protected by U.K. and International Copyright Law. Any use, except for the purposes of online procurement and information gathering, is strictly prohibited.

Links

We accept no responsibility or liability for the content of any other websites. A link to another site does not constitute endorsement of that site.

Cancellation Right or ‘Cooling Off’ Period

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. A full refund will be made up until 10 days before session start time, where after 10 days a 90% of the payment will be refunded until 72 hours before your start time. After 72 before your start time no refund will be made. All cancellations must be made in writing. The operator reserves the right to cancel lessons, without advanced notice, at their discretion when weather or ocean conditions dictate. All safety instructions from Freewave Surf Academy staff must be adhered to.

If clients turn up late for lessons or cancel lessons no refund will be offered what ever the reason, please take out adequate insurance to cover this possibility. Lesson vouchers are valid for 12 months and must be used by their use by date,however they are transferable to other people.

The right to cancel does not apply to the following, unless agreed otherwise: personalised goods or goods made to the consumer’s specification. Goods are to be returned and received by us in perfect resalable condition and in their original, undamaged packaging within 14 days of you receiving the delivery. We advise that you contact us by email within these seven working days should you wish to return goods. We will consider the overall condition of the goods being returned when making a refund and reserves the right to withhold a percentage of the refund value of returned goods if they are not in suitable condition for resale at their original catalogue price.

Please note we are not liable for the cost of returning goods to us unless this has been agreed in writing prior.

Faulty Goods

We aim to replace or repair faulty products if they are deemed to be faulty on arrival. We must be notified within 7 days of purchase. However, the product must be in ‘as new’ condition complete with original packing. Proof of purchase must also be provided.

Costs

Any cost incurred for returning the goods lies with the customer and we will not accept responsibility for the goods until delivered and signed for. We therefore strongly advise you to use a recorded and insured method of carriage.

Refunds policy

In the unlikely event that you feel your goods are substandard, please contact us to arrange the return and we will apply a full refund or replacement according to your choice.

Product description

We make every effort to describe our products accurately. We cannot however guarantee the accuracy and reliability of this information, and it is your responsibility to ensure that any product published on our website meets your requirements. We reserve the right to change or discontinue any of our products without notice.

Prices and payment

All our products are priced in pounds sterling, and include vat where applicable. The price payable is as set out on our website at the time you place your order. Delivery charges vary with volume and destination, and will be shown on your order form.

Order Acceptance

Payment for the whole of the price of the goods you order, plus the delivery charge must be received before your order will be accepted.

Orders are subject to product availability.

We are not obliged to accept your order, and may decline it or limit the order quantity.

A contract in respect of the products supplied by us to you comes into existence only when your order has been accepted by us in accordance with these terms and conditions. Receipt of an order by our website does not constitute acceptance of an order.

Delivery

Wherever possible, we supply ex-stock. If this is not possible, you will be informed, and the products will be shipped when received from our suppliers. We cannot be held responsible for losses incurred as a result of delayed delivery.

Exchange

You may exchange unused products up to 7 days after delivery. You will be responsible for the cost of postage and packaging for returned products. For full details see the Returns section of our website.

We will pay for the cost of returning defective goods, but retain the right to specify shipping method.

Privacy

Personal information

We will not pass the personal information that you supply to any third parties. From time to time we may send you details of our products and services. You can opt out of this by writing to or emailing us.

Cookies

Cookies are small text files stored on your hard drive, which we use during the ordering process to store order details. You can set up your browser to notify you before cookies are added, or even to stop them completely (this would stop the web-based ordering process, but you can still order by email, mail, or phone).

Governing law

Your use of this website implies acceptance of these terms and conditions. All business you do with us will be governed by English law.