Terms and Condition
All the content provided on this site is the property of Freewave Surf Academy or its suppliers and is protected by U.K. and International Copyright Law. Any use, except for the purposes of online procurement and information gathering, is strictly prohibited.
We accept no responsibility or liability for the content of any other websites. A link to another site does not constitute as an endorsement of that site.
If you cancel your activity session with us then a full refund will be made up until 10 days before session start time, where after 10 days a 90% of the payment will be refunded until 72 hours before your start time. After 72 before your start time, no refund will be made. All cancellations must be made in writing and sent to us via our email which can be accessed by using our contact form. The operator reserves the right to cancel lessons, without advanced notice, at their discretion when staffing, weather or ocean conditions dictate. All safety instructions from Freewave Surf Academy staff must be adhered to.
If clients turn up late for lessons or cancel lessons no refund will be offered whatever the reason, please take out adequate insurance to cover this possibility. Lesson vouchers are valid for 12 months and must be used by their use by date, however, they are transferable to other people.
The right to cancel does not apply to the following unless agreed otherwise: personalised goods or goods made to the consumer’s specification. Goods are to be returned and received by us in perfect resalable condition and in their original, undamaged packaging within 14 days of you receiving the delivery. We advise that you contact us by email within these seven working days should you wish to return goods. We will consider the overall condition of the goods being returned when making a refund and reserves the right to withhold a percentage of the refund value of returned goods if they are not in suitable condition for resale at their original catalogue price.
Please note we are not liable for the cost of returning goods to us unless this has been agreed in writing prior.
We aim to replace or repair faulty products if they are deemed to be faulty on arrival. We must be notified within 7 days of purchase. However, the product must be in ‘as new’ condition complete with original packing. Proof of purchase must also be provided.
Any cost incurred for returning the goods lies with the customer and we will not accept responsibility for the goods until delivered and signed for. We therefore strongly advise you to use a recorded and insured method of carriage.
In the unlikely event that you feel your goods are substandard, please contact us to arrange the return and we will apply a full refund or replacement according to your choice.
We make every effort to describe our products accurately. We cannot, however, guarantee the accuracy and reliability of this information, and it is your responsibility to ensure that any product published on our website meets your requirements. We reserve the right to change or discontinue any of our products without notice.
Prices and payment
All our products are priced in pounds sterling and include vat where applicable. The price payable is as set out on our website at the time you place your order. Delivery charges vary with volume and destination and will be shown on your order form.
For retreats, a 15% deposit will be taken at the time of booking and the final payment due 4 weeks before the retreat start date. This deposit and full payment will be subject to the same aspects of our cancellation policy.
Payment for the whole of the price of the goods you order, plus the delivery charge must be received before your order will be accepted.
Orders are subject to product availability.
We are not obliged to accept your order and may decline it or limit the order quantity.
A contract in respect of the products supplied by us to you comes into existence only when your order has been accepted by us in accordance with these terms and conditions. Receipt of an order by our website does not constitute acceptance of an order.
Wherever possible, we supply ex-stock. If this is not possible, you will be informed, and the products will be shipped when received from our suppliers. We cannot be held responsible for losses incurred as a result of delayed delivery.
You may exchange unused products up to 7 days after delivery. You will be responsible for the cost of postage and packaging for returned products. For full details see the Returns section of our website.
We will pay for the cost of returning defective goods but retain the right to specify the shipping method.
Here at Freewave Surf Academy, we don’t like receiving spammy and so we do not send any. We understand how important your privacy is. If you choose to subscribe to our newsletter then we will keep your name and email address for our records and to let you know of any future events or products than may be of interest to you. We will not pass any of your details onto any third parties unless you are providing your email as part of a Competition or Prize Giveaway. These third parties are asked to make sure that they do not pass your details on and that you are able to Opt Out on any email marketing that they send to you.
You will be given the option to Opt Out in every email that is sent to you by Freewave Surf Academy 🙂
Online Booking and Website Browsing
All client information given during the ordering and registration process is collected and stored lawfully and in accordance with the relevant data protection acts on secure web servers. All information held on our systems is password protected. We do not use any information given for marketing purposes without your consent. If you are concerned about the confidentiality of any information given, please contact us at 07870 472 448
When would we collect information about you?
When you buy products or services on the Website
What information we collect
We do not store credit card details nor do we share customer details with any 3rd parties
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and optional account information like username and password. We’ll use this information to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
We will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day.
We will also store comments or reviews if you choose to leave them.
We won’t ever share your payment details with third parties. We do not store credit card details nor do we share customer details with any 3rd parties. Credit card and debit card details are processed by Worldpay and Paypal.
What do we do with the Information?
When you purchase from us, to process your order, enable you to track you order online, arrange delivery and for other purchase-related services (this may include contacting you by telephone, email or SMS to arrange, confirm or upgrade your delivery) and for on-going customer service dealings including any faults, repairs or refunds.
For internal accounting.
To improve and personalise your experience when you visit the website (See the cookies section), and to keep you informed about other products and services you might be interested in.
To ask you to provide feedback on our service or to request a review. You do not have to participate in these if you do not wish.
We will not share any of the personal information listed above with outside parties except to the extent necessary to complete your order.
When you enter your personal information we will ask you if you would like us to email you about discounts, promotions and new products. If you would, then tick the box, if you would prefer not to be contacted simply leave the box un-ticked. If you subsequently change your mind about receiving such emails, please contact us and we will remove you from our mailing list. As mentioned earlier there is an Opt-Out link on every email.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We may also store information about you using cookies (files which are sent by us to your computer or other access devices) which we can access when you visit our site in future. The different types of cookies are listed below:
Strictly necessary cookies
These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services, you have asked for, like shopping baskets or e-billing, cannot be provided.
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as commenting on a blog-post. The information these cookies collect may be made anonymous and they cannot track your browsing activity on other websites.
Are cookies safe?
Yes, cookies are harmless text files. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.
You can find more information about cookies at
We understand that customers sometimes have to leave the computer whilst shopping, and sometimes shopping baskets can be lost and your order will have to be started again. Don’t worry though, we use ‘cookies’ to remember what you were going to buy and we’ll send an email over reminding you should you wish to resume shopping.